Privacy Policy

• Personal Data We Collect: We collect information you provide to us, such as your name, email, phone number, company name, and communication preferences. We also collect information about how you use our website — through cookies, analytics and session-recording tools, and error monitoring — as described in sections 1 and 4 and in our Cookie Policy.
• Use of Information: We use your information to deliver services, respond to inquiries, run marketing campaigns, improve our offerings, and comply with legal obligations.
• Third-Party Sharing: We may share your data with service providers, partners, or affiliates as needed to deliver our services, and some analytics providers may also use the data they collect for their own purposes, as section 4 describes. However, text messaging originator opt-in data and consent will not be shared with any third parties.
• Data Security: We implement appropriate technical and organizational measures to protect your personal information.
• Your Rights: You can request to review, update, or delete your personal data at any time.

• Information You Provide: When you register, fill out a form, or contact us, we collect what you enter. On our service intake forms that is your name, email address and phone number, and — because we work with carriers — your company name, MC and DOT numbers, fleet size, equipment types, operating authority status and operating regions.
• Automatically Collected Data: We collect your IP address and the approximate location it indicates, your browser type, device data and usage activity through cookies and analytics tools. On most pages of our public website we use your IP address to estimate the U.S. state you are browsing from, so our coverage map can open on your state. When you submit one of our intake forms, we also record the page that referred you, the page you arrived on, and any campaign or ad-click identifiers attached to that link, so we can tell which of our own marketing brought you here.
• Session Recordings: When Experience insights is enabled, Microsoft Clarity may record how pages on our public website are used — mouse movement, scrolling and clicks — so we can see where pages confuse people. Clarity has masking controls for page content and form inputs; its exact masking setting is controlled in Microsoft's dashboard. Clarity does not run on the signed-in application.
• Error Recordings: When Analytics is enabled, our error-monitoring provider, Sentry, may keep a short recording of the page in your browser on our public website or signed-in application. It is sent to us only if an error occurs, and then covers about a minute before the error and the rest of your visit, so we can see what led to the error. Sentry masks on-page text and anything you type, and blocks images and media, before the recording leaves your browser. Sentry's ordinary error reporting remains available when optional Analytics is off.

We use your data to:

• Provide and maintain our services
• Show content relevant to where you are, such as opening our coverage map on your U.S. state
• Find and fix errors in our website and application
• Send updates and marketing emails (only with your consent)
• Improve our platform through analytics
• Meet legal requirements and prevent fraud

We only share your data in the following circumstances:

• Service Providers: We share personal information with companies that provide services to us: website and database hosting, account sign-in, analytics and session recording, error monitoring, bot protection for our forms, email delivery, and internal team messaging (for example, alerting our team when you submit a form). They receive it to provide those services; some analytics providers, including Microsoft for Microsoft Clarity, may also use what they collect for their own purposes, as section 4 describes. Our Cookie Policy names the providers whose tools run in your browser.
• Third Parties that Help Provide the Messaging Service: We may share your Personal Data with third parties that help us provide the messaging service, including, but not limited to, platform providers, phone companies, and other vendors who assist us in the delivery of text messages. We will not share your opt-in to an SMS messaging campaign with a third party for purposes unrelated to supporting you in connection with that campaign.
• Affiliates: We may disclose Personal Data to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your Personal Data will be subject to this Policy. (This explicitly excludes SMS consent data).
• Legal & Business Transfers: We may share data to comply with legal obligations or during business transfers (e.g., mergers or acquisitions).

SMS Consent Exclusion: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates for marketing or promotional purposes.

We use cookies and similar technologies to:

• Keep you logged in
• Protect our public forms from automated abuse
• Remember the U.S. state your connection appears to come from, so our coverage map opens on it
• Measure traffic, performance and which pages lead to enquiries
• Understand how pages are used, through the masked session recordings described in section 1
• Find and fix errors, through the masked error recordings described in section 1

We have not installed advertising or retargeting pixels, such as Google Ads, Meta or LinkedIn tags, on this website, and our Google Analytics tag asks Google not to use your data for ad personalization. Microsoft, which provides Microsoft Clarity, collects or receives personal data through Clarity to provide Microsoft Advertising and may use it for its own purposes, as described in the Microsoft Privacy Statement at https://privacy.microsoft.com/en-us/privacystatement. Our Cookie Policy lists every third-party tool by name, including the ones that set no cookies at all.

When you use our public website, other parties — Google, through Google Analytics, and Microsoft, through Microsoft Clarity — may collect information about your online activities over time and across different websites.

Visitors in the European Economic Area, United Kingdom and Switzerland, and visitors whose location cannot be established, are asked before optional Analytics or Experience insights tools start. You can accept, reject or change those choices through Privacy choices in the public footer or signed-in app sidebar. Other visitors, including those in the United States, do not see a first-visit banner by default; a choice you explicitly save continues to apply. You can also control cookies in your browser settings. Our Cookie Policy names the tools in each choice.

Accounts on the NeuroHaul application sign in with an email address — either a password you set, or a one-time link sent to that address. We do not offer sign-in through Google, Facebook or any other social network, so we never receive a social media profile from anyone.

Your data may be processed in locations outside your country, including the U.S. We ensure adequate protections are in place for international transfers.

We keep your personal data as long as needed to fulfill purposes described here or comply with legal requirements. Data may be anonymized or deleted upon request or expiration.

We do not knowingly collect information from children under 18. If we discover such data, we will delete it promptly.

You may:

• Access and correct your data
• Withdraw consent
• Delete your information
• Request a copy of your data

To exercise rights, contact: info@neurohaul.com

Our systems currently do not respond to DNT browser settings.

We may revise this policy from time to time. Updates will be posted on this page with a revised date.

For any questions or concerns, contact us at: info@neurohaul.com

To request access to, update, or delete your data, submit a Data Subject Access Request by emailing info@neurohaul.com.

Our carrier directory (NeuroHaul Intelligence, at neurohaul.com/carriers) reproduces public records published by the Federal Motor Carrier Safety Administration. Anyone may ask us to correct a value shown on a profile, or to withhold a profile from publication, using the form on each profile or at neurohaul.com/data-corrections. This section describes what that form collects and how long we keep it.

• What we collect: the USDOT number the request is about, which field is disputed, the value you believe is correct, your message, and — only if you choose to give it — an email address so we can reply. We also record a keyed hash of your IP address and your browser's user-agent string to stop automated abuse of the form. The IP address itself is not stored.
• What we do with it: a member of our team reviews the request against the FMCSA source record and either applies a correction, withholds the profile, or declines the request with a note. The email address, if given, is used only to reply about that request. It is not added to any marketing list and is not shared.
• Retention: the IP hash and user-agent string are deleted 90 days after submission. The request itself — the field, the claimed value, your message, any review notes and your email address — is deleted 12 months after the request is closed.
• Removal requests: while a request to withhold a profile is under review, the profile is not published. A withheld profile is marked as withheld in our records and is not deleted, so it cannot silently reappear on the next data import.

Correction requests change what NeuroHaul publishes; they do not change the underlying FMCSA record. To correct the federal record itself, update your MCS-150 filing with FMCSA.